Last updated: 22 September 2026
RT Driveways & Patios respects your privacy. This notice explains how we use personal information when you visit this website, ask about our services, or contact us.
Who we are and how to contact us
RT Driveways & Patios is responsible for the personal information described in this notice. For privacy questions, requests, or complaints, email info@rtdrivewayspatios.co.uk or use our contact page.
Information we collect
- Enquiries: your first and last name, email address, phone number, the services you select, and anything you include in the additional notes field or later correspondence.
- Website use: technical information such as your IP address, browser and device details, pages requested, and cookie preferences. Our hosting and security systems may record this information in server logs.
- Reviews: our Trustindex slider displays reviews supplied through its service. If you interact with the slider or a linked review platform, that provider may collect information under its own privacy terms.
Please avoid sending sensitive personal information through the enquiry form unless it is needed for your request.
Why we use your information
- To respond to enquiries and prepare estimates: we use your contact details and project information to take steps at your request before entering a contract.
- To provide services: if you become a customer, we use the details needed to arrange and carry out the agreed work. The lawful basis is performance of a contract.
- To run and protect the website and our business: we use necessary technical data, correspondence, and records for security, troubleshooting, administration, and handling disputes. Our lawful basis is our legitimate interest in operating a secure and effective business, except where a legal obligation applies.
- To meet legal duties: we retain or disclose records where the law requires it, including relevant tax and accounting records.
- For optional cookies and similar technologies: where consent is required, we rely on your choice in the cookie banner. See our Cookies page.
Providing the details requested in the enquiry form is voluntary, but without contact and project information we may be unable to respond or prepare an estimate. We do not make decisions about you solely by automated processing that have legal or similarly significant effects.
Who receives your information
We may share information with service providers that help us operate this website and handle enquiries, including website hosting, email delivery, security, and our Forminator contact form. The website also uses CookieYes to manage cookie choices, Trustindex to display reviews, and Google Fonts to load typefaces. Those providers may receive technical information when their services load. We may share information with professional advisers or authorities when necessary or required by law. We do not sell your enquiry details.
International processing
Some website and communications providers may process information outside the UK. Where this involves a transfer of personal information, the applicable transfer rules and safeguards depend on the provider and destination. Contact us at info@rtdrivewayspatios.co.uk if you would like details relevant to your information.
How long we keep information
We keep enquiry information for as long as needed to respond, follow up on a potential project, or manage a dispute. If you become a customer, we keep the records needed for the work and for applicable accounting, tax, and legal requirements. Technical logs and cookie choices are kept according to their operational purpose and the settings described on our Cookies page. We review information and delete or anonymise it when it is no longer needed.
Your rights
Depending on the circumstances and the lawful basis, you may ask to access, correct, erase, restrict, or transfer your personal information, or object to its use. You can withdraw cookie consent at any time through our cookie settings. To make a request or raise a data protection complaint with us, email info@company.com.
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your information.
Updates to this notice
We may update this notice when our services, website tools, or legal requirements change. The date at the top shows when it was last revised.